Last episode I caught up with Adrian Karzon who is the Chief Technology Officer at Kidsoft a who is a passionate about making the connection between business strategy, digital innovation and technology platforms to deliver success for his organisation.
If you haven’t yet heard Episode 05 Deliver customer value you may want to listen to our chat about customer first approach, how to set up your team to respond to the unknown and the importance of strategy.
We used a few acronyms that you may not be familiar with:
SaaS (software as a service), MVP (minimal viable product), BI (business intelligence), API (interface, a method of communicating data components between applications)
Today I want to unpack how important it is to have a post implementation release plan because not everything will get done before go live.
JC Three Tips
- Know the effort v value criteria for all features
- Understand your customers pain points to make good decisions
- Have operational budget for post go live activities
Quote from my conversation with Adrian ‘step back, take a moment have a breath and look at the bigger picture’.