Quick Thinks: All Effective Communication Must Start With This
Play • 7 min

As we look back on more than 20 interviews with Think Fast, Talk Smart guests, we’ve heard one piece of advice over and again: Know Your Audience. This wisdom echoes what research clearly shows: Content that is relevant and meaningful to an audience is more likely to be heard, retained and acted upon. 

The word communication comes from the Latin for to “make common,” yet many of us start our message from the wrong place. As lecturer and podcast host Matt Abrahams shares in this Quick Thinks episode, by taking the time to learn about our audience and their needs, we can better craft our messages for them and be more useful, engaging and successful.

The Modern Manager: Create and Lead Successful Teams
The Modern Manager: Create and Lead Successful Teams
Mamie Kanfer Stewart
136: Easily Document Processes and Procedures with Owen McGab Enaohwo
Process documentation often feels like a burden. Who has time to write down all the steps, detailed instructions, with screenshots, no less. In reality, we often spend more time communicating and fixing process issues because of a lack of documentation. Sharing information verbally makes it hard to remember and leaves no path for future reference. When you document your processes, you open the door for greater autonomy and improved productivity. Today’s guest is Owen McGab Enaohwo. Owen is the CEO and Co-Founder of SweetProcess; an easy-to-use and intuitive business process management software founded in 2013. The software makes it possible for company executives and their employees to collaborate together to quickly document standard operating procedures, processes, and policies. Owen and I talk about the importance of documenting your processes and procedures, how to do that documentation effectively and efficiently so it doesn’t feel like a burden, and why using a process specific software like SweetProcess is useful. For an extended free trial and reduced price for SweetProcess go to www.sweetprocess.com/modernmanager. Members of the Modern Manager community get a 30-minute session with me to facilitate process documentation or answer questions / provide feedback on your documentation. Learn more and become a member at www.themodernmanager.com/join. Subscribe to my newsletter to get episodes, articles and free mini-guides delivered to your inbox. Read the related blog article: How And Why To Document Your Processes Collaboratively Key Takeaways: * While documenting processes can feel time consuming, it saves time in the long run. * When we do effective, collaborative documentation, we give our team members time to focus on improving their game rather than on understanding basic operating information. * When critical information is documented, you can provide greater freedom and autonomy for your team members to do their jobs creatively. * There are three main areas of documentation. A procedure is a checklist of steps to accomplish a certain task, like directions from how to get from point A to point B. A policy is information - such as a dress code policy or vacation policy - that provides general guidelines. A Process is a longer, complicated set of tasks that involve many steps. For each step in a process, there are often procedures or policies. * To begin documentation, start with either the most common workflow / task-related questions that come up, the tasks that will most help your team achieve its goals, or the tasks where accuracy is most critical. * Start small by documenting the title of the procedure and the main steps. Get your whole team involved to fill in additional detail and provide enhancements as time goes on. * While performing documented tasks, employees have the opportunity to update missing or inaccurate information in the documentation. * Documenting work processes is a constant work in process; as you learn, you can improve the procedures. * Mistakes are opportunities to figure out the real problem. If a documented task is still not done properly, consider if the issue is with the process, the documentation, a lack of skill or motivation, or capacity. Additional Resources: * www.sweetprocess.com/modernmanager * Sweet Process webinar: https://my.demio.com/recording/OuosUYm6 * https://www.themodernmanager.com/courses/effective-delegation mamie@mamieks.com
31 min
Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job
Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job
Mac Prichard
How to Own the Room in a Job Interview, with Rachel Beohm
It’s not uncommon to feel as though a job interview is an interrogation and that your entire life is on display for the interviewer to pick apart. But, an interview is a two-way conversation. And while it’s important to prepare for the questions you may get, Find Your Dream Job guest Rachel Beohm says it’s also crucial that you walk into the room with confidence, and the knowledge that you belong there. Rachel shares how eye contact, positive body language, and knowing your value before you walk into the interview can help you to come across more confidently. About Our Guest: Rachel Beohm (https://www.linkedin.com/in/rachelbeohm/) is an executive coach and speaker who specializes in nonverbal communication and personal presence. She trains executives, HR professionals, speakers, and job seekers to present themselves powerfully through the use of nonverbal communication skills so they can achieve their goals, and helps her clients face difficult or scary situations, such as public speaking, negotiation, and job interviews with confidence and power. Resources in This Episode: * For more information on Rachel’s one on one coaching or to find out where she will be speaking next, visit her website at rachelbeohm.com. * Download Rachel’s free interview guide, “Ace Your Interview,” at http://rachelbeohm.com/interview/ * If you wait for employers to bring up salary, you’re wasting your time and energy. My guide, How to Talk About Money in an Interview (https://www.macslist.org/cta-how-to-talk-about-money-in-an-interview), shows you how to do salary research before meeting with a hiring manager. Learn how to be more comfortable talking about money and get the tools you need to request a higher salary.
29 min
You Exec - Book Summaries
You Exec - Book Summaries
You Exec
Work Rules! Insights from Inside Google That Will Transform How You Live and Lead
Human beings work more than they do anything else in life. This fact is a great reason to pursue an enjoyable occupation; the kind of work that brings a feeling of accomplishment, pride and if you are really fortunate, a sense of freedom and joy. So why do so many employees see their jobs as just a paycheck or a means to an end? Why do good workers stay in dehumanizing jobs with dysfunctional management and toxic cultures? A handful of the world’s companies have cracked the code on workplace culture. Not surprisingly, Google is one of them. The world’s companies continue to study Google’s culture and ask, “Why are Google employees so happy?” “How does Google create a fun environment for its people?” “What can I do in my own organization to replicate Google’s success?” Laszlo Bock, Google’s innovative Senior Vice President of People Operations, offers his best answers to these puzzling questions in his book Work Rules! Bock shares valuable insights and experiences from 15 years as a leader of Google’s strategy to attract, develop and retain the world’s top talent. He credits Google’s distinctive management philosophies and its unique approaches to people, culture, talent and leadership as the reason why Google is recognized as the most sought-after place to work on the planet. Bock draws on what he believes to be true and the latest research in behavioral economics and human psychology and asserts that any team can be built around the same principles Google has used to become a dynamic workplace filled with happy, creative and productive employees. Work Rules! is a simple playbook for leaders and organizations to strike a balance between creative freedom and structure that generates success in the quality of life as well as market share. And it is easier than you think. Bock himself even admits it’s not rocket science.
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