Back of House News
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Back of House News is a weekly podcast that cuts through the noise, covering the restaurant and foodservice industry headlines that independent operators need to know.
Available episodes
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Oldest first
Apr 13, 2023
How to Use Text Message Marketing to Boost Restaurant Profits
This week, we discuss text message marketing and how restaurants are using it to boost profits.
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Apr 6, 2023
Rethinking Your Restaurant Software
This week, we discuss questions to ask yourself when it comes to your restaurant’s software with Back of House technology consultant Josh Hartley.
Have questions about the right software for your restaurant? Visit http://backofhouse.io/consults to sign up for a free 30-minute consultation.
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Mar 30, 2023
Professional Development Ideas to Retain Staff at Your Restaurant
This week, we discuss how to use professional development offerings as a tool to reduce turnover and show staff you value their growth.
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Mar 23, 2023
Why Restaurants Are Creating Employee Incentive Programs and How to Start Your Own
This week, we discuss the value of employee incentive programs and how to start one at your own restaurant.
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Mar 16, 2023
Should Restaurants Worry About the Banking Crisis?
This week, we welcome back Tyler Booth, Director of Investments at Relish Works, to discuss the latest interest rate hike and what the current economic forecast looks like for the restaurant industry.
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Mar 9, 2023
AI Phone Answering Software: How It’s Helping Restaurants Generate More Transactions
This week, we discuss AI-powered phone answering software and how it’s helping restaurants generate more transactions.
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Mar 2, 2023
Tips for Making Your Restaurants CPG Line a Success
This week, we discuss how to make your restaurant’s CPG line a success.
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Feb 23, 2023
How to Use a Mobile Communication Platform to Increase Efficiency at Your Restaurant
This week, we discuss how restaurants are putting to use mobile communication platforms such as Slack in order to make their operations more efficient.
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Feb 16, 2023
How to Tap Into One of This Year’s Biggest Trends – Experiential Dining – With Creative Ideas for Every Restaurant
This week, we discuss one of the biggest restaurant trends of the year – experiential dining – along with ideas any restaurant can use to make their own experience more engaging.
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Feb 9, 2023
Tips for Marketing your Restaurant on TikTok
This week, we discuss TikTok and tips for marketing your restaurant on the video-driven platform.
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Feb 2, 2023
What the Latest Interest Rate Hike Means
This week, we welcome back Tyler Booth, Director of Investments at Relish Works, to discuss the latest interest rate hike and what the current economic forecast looks like for the restaurant industry.
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Jan 26, 2023
How to Get the Most Out of Your Restaurant’s Tax Return
This week, we discuss tax tips every restaurant operator should know in advance of this year’s filing season.
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Jan 19, 2023
How Dynamic Pricing Could Change the Restaurant Industry
This week, we discuss dynamic pricing and how it could impact the restaurant industry.
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Jan 12, 2023
Top Restaurant Trends to Watch in 2023
This week, we discuss the top restaurant trends we have our eye on for 2023.
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Jan 5, 2023
Virtual Brands, and How Companies Are Connecting Restaurants with Ones That Have Proven Success
This week, we discuss the concept of virtual brands and ways restaurants can team up with those already in existence.
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Dec 15, 2022
Has Inflation Finally Peaked?
This week, we welcome back Tyler Booth, Director of Investments at Relish Works, to discuss the latest economic news and whether they indicate that the worst of inflation woes could be over.
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Dec 8, 2022
Ideas to Improve Returns on Restaurant Loyalty Program Giveaways and Rewards
This week, we discuss ways to improve returns on restaurant loyalty program giveaways and rewards.
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Dec 1, 2022
The Restaurant Revitalization Fund Is Distributing Its Final $83 Million
This week, we discuss the announcement that what’s left of the Restaurant Revitalization Fund is finally being distributed.
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Nov 17, 2022
D.C. Voters Eliminate the Tipped Minimum Wage. Here’s What It Means.
This week, we discuss the Independent Restaurant Coalition’s expansion, and how the organization is continuing to help restaurants as we gradually move into a post-pandemic climate.
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Nov 10, 2022
How to Run a Successful Restaurant Gift Card Program
This week, we discuss how to launch and manage a successful restaurant gift card program.
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Nov 3, 2022
Does the Latest GDP Report Bode Well for the Economy?
This week, we discuss the latest economic outlook and what restaurant operators can take from it with Tyler Booth, Director of Investments at Relish Works.
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Oct 27, 2022
The Expansion of the Independent Restaurant Coalition
This week, we discuss the Independent Restaurant Coalition’s expansion, and how the organization is continuing to help restaurants as we gradually move into a post-pandemic climate.
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Oct 20, 2022
How to Conduct a Great Restaurant Interview
This week, we discuss tips for conducting a more effective interview when looking to fill a position in your restaurant.
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Oct 13, 2022
How to Navigate and Negotiate Contracts with Third Party Food Delivery Platforms
This week, we discuss how to navigate contracts with third party delivery platforms and where there may be room for negotiation.
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Oct 6, 2022
Is the Restaurant Industry’s Post-Summer Slump Here?
This week, we discuss the latest economic conditions facing the restaurant industry with Relish Works Director of Investments, Tyler Booth.
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Sep 29, 2022
The Do's and Don'ts of Raising Restaurant Menu Prices
This week, we discuss the do's and don'ts of raising restaurant menu prices.
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Sep 22, 2022
A Look at the Future of QR Codes Across the Restaurant Industry
This week, we discuss the future of QR codes across the restaurant industry.
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Sep 15, 2022
How to Design a Restaurant That Attracts Great Employees
This week, we discuss how to design a restaurant that attracts great employees.
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Sep 8, 2022
California Passess FAST Act, So What’s Next?
This week, we discuss the passing of California’s FAST Act and the broader implications for the restaurant industry?
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Sep 1, 2022
Checking in on California’s FAST Act and What It Could Mean for the Restaurant Industry
This week, we discuss a major piece of restaurant legislation headed for a vote in California, and its implications for the industry.
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Aug 25, 2022
How to Spot a Fake Google Review and the Importance of Monitoring Customer Reviews
This week, we discuss how to spot a fake Google review and the importance of keeping an eye on customer reviews.
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Aug 18, 2022
What the Latest Inflation Numbers Mean for Restaurants
This week, we discuss the recent report showing a slowdown in inflation, and whether some relief could be on the way for restaurants.
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Aug 11, 2022
A Look at How Robo-Waiters Operate and Where the Solution Works Best
This week, we discuss robo-waiters and which types of restaurants the technology solution is helping most.
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Aug 4, 2022
So, About That $180 Million Left in the Restaurant Revitalization Fund
This week, we discuss the news that the SBA has yet to distribute a reported $180 million from the Restaurant Revitalization Fund, and what it means.
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Jul 28, 2022
So You Want to Run a Restaurant: Season 2 Recap
This week, we discuss lessons learned from Season Two of Back of House’s OTHER podcast, So You Want to Run a Restaurant.
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Jul 21, 2022
5 Ways Technology Is Saving Restaurants Money
This week, we discuss some of the ways technology is saving money for restaurant operators.
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Jul 14, 2022
Steps Restaurant Operators Can Take Now to Prepare for a Potential Recession
This week, we discuss ways restaurant operators can plan for a potential recession.
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Jul 7, 2022
Tips for Making the Restaurant Hiring Process More Efficient
This week, we discuss ways restaurant operators can accelerate the hiring process.
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Jun 30, 2022
Dos and Don’ts of Working With Social Media Influencers to Promote Your Restaurant
This week, we discuss how to navigate working with social media influencers to promote your restaurant.
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Jun 23, 2022
The Future of Robotics and Automation in the Restaurant Industry
This week, we discuss the future of automation in the restaurant industry.
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Jun 16, 2022
Keys to Building a Successful Loyalty Program in 2022
This week, we discuss the evolution of loyalty programs in the restaurant industry and the keys to succeeding with one in 2022.
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Jun 9, 2022
Monitoring the Economic Warning Signs for Restaurants
This week, we take a look at some of the recent economic indicators restaurants should be watching closely with Tyler Booth, Director of Investments at Relish Works.
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Jun 2, 2022
How Higher Gas Prices Are Hitting Restaurants and More
This week, we discuss the different ways record-high gas prices are having an impact on the restaurant industry.
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May 26, 2022
How to Strategically Slim Down Your Restaurant Menu
This week, we discuss the benefits of trimming down a restaurant menu and how to strategically go about doing it.
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May 19, 2022
Are Ghost Kitchens Becoming a Prime Stepping Stone to Opening a Brick and Mortar?
This week, we discuss ghost kitchens, and the growing trend of new brands using virtual concepts as a stepping stone towards a brick-and-mortar.
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May 12, 2022
What Is Investment Crowdfunding? We Explain the Growing Trend
This week, we discuss investment crowdfunding, a relatively new fundraising model for restaurants that’s growing in popularity.
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May 5, 2022
Restaurants Are Raising Prices Everywhere, Should You?
This week, we talk about the latest price hikes among major players in the restaurant industry and what it indicates for independent operators.
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Apr 28, 2022
What the Latest Inflation Numbers Mean for Restaurants
This week, we take a deeper look behind the latest inflation data and what it means for the restaurant industry with our guest, Tyler Booth, investment lead at Relish Works.
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Apr 21, 2022
Earth Day! Sustainability Innovations Emerging in the Industry
This week, we discuss a few sustainability innovations we’re seeing emerging in the industry, from reusable delivery containers to a way for restaurants to turn food waste into profit.
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Apr 14, 2022
House Passes $42 Billion in Restaurant Relief
This week, we discuss a new round of restaurant relief that was passed by the House last Thursday. Plus the latest development in third-party delivery lawsuits and an AI solution to help with your morning coffee.
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Apr 7, 2022
Report: Restaurant Hiring Slowing Down
This week, we discuss the implications of the latest jobs report, a big change from Yelp, and startling news around the egg supply.
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Mar 31, 2022
How to Renegotiate a Restaurant Lease to Cut Costs
This week, we discuss how to renegotiate a restaurant lease. Plus, we discuss Sweetgreen going Drive Thru and a controversial email making waves at a major restaurant chain.
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Mar 24, 2022
Restaurants Feel the Heat from Surging Gas Prices
This week, we discuss the ripple effects of rising gas prices throughout the restaurant industry, a new robotics move from Chipotle and more.
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Mar 17, 2022
Restaurants Left Out of Funding Package. What’s Next?
This week, we discuss the exclusion of financial aid for restaurants in the recent federal spending package, and the disappointment felt by restaurant owners. Plus, we discuss the latest moves from DoorDash and Uber Eats, and more.
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Mar 10, 2022
How To Manage Customer Expectations & Communicate Pandemic Challenges Your Restaurant Is Facing
In the past two years, nearly every restaurant has had to deal with their fair share of disgruntled customers – those who can’t help but express their annoyance when faced with slower service, higher prices, vaccination mandates, and other pandemic-centric problems. We take a look at how to manage customer expectations and communicate pandemic challenges that your restaurant is facing.
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Mar 3, 2022
A Look at Ways Restaurant Operators Can Offset Inflation & Best Practices When Upping the Costs for Customers
Restaurant operators nationwide are facing surging inflation, with food prices continuing to rise. To combat the adding costs, increasing menu prices is often inevitable. But there are other tactics operators can take, too. We look at some ways to offset inflation, along with best practices when it comes to upping the costs for customers.
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Feb 24, 2022
A Big Announcement & More Restaurant Headlines
We’re bringing you the latest news on Starbucks, DoorDash, along with some announcements of our own.
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Feb 17, 2022
States Are Dropping Mandates. What Does It Mean for Restaurants?
As a number of states move to relax mask mandates and other measures, we dig into what it means for the restaurant industry.
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Feb 10, 2022
A Look at the National Restaurant Association's Annual State of the Industry Report
Last week, the National Restaurant Association released their Annual State of the Industry Report. We take a look at the major findings.
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Feb 3, 2022
A Look at If, and When, a Replenishment of the Restaurant Revitalization Fund Could Happen
Restaurant operators say the need for a replenishment of the Restaurant Revitalization Fund is dire. We take a look at if, and when, that might happen.
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Jan 27, 2022
Numbers Show a Look at Omicron’s Impact on Restaurants, and the Need for a Restaurant Revitalization Fund Replenishment
We’re taking a look at a recently released survey from the National Restaurant Association that shows the impact of Omicron on restaurant operators, and what many say is an imminent need for a Restaurant Revitalization Fund replenishment. We’re also talking about restaurant fallout from the Supreme Court vaccine mandate decision, and a daring drone rescue.
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Jan 20, 2022
Supreme Court says "No" to vaccine mandate. Here’s what it means for restaurants.
This week we’re talking through the restaurant industry implications of the Supreme Court vaccine mandate decision, grocery store meal delivery, and a major restaurant lawsuit payout.
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Jan 13, 2022
Biden’s national employee vaccine mandate has reached the Supreme Court. What’s next?
This week we’re talking through a pivotal Supreme Court decision on vaccine mandates and how it’s affecting the restaurant industry, seeing signs of life for the restaurant revitalization fund, and bracing for more drone delivery.
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Jan 6, 2022
Omicron spurs a new round of vaccine mandates in cities nationwide. What to expect in the coming weeks.
This week we’re revisiting Omicron, taking a look at how the highly contagious variant has impacted the restaurant industry since it first appeared in November. Plus, we’re chatting about a looming Supreme Court decision and a big new move from Sweetgreen.
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Dec 16, 2021
Omicron’s potential to wreak more havoc on the restaurant industry
This week we’re talking about the Omicron variant and its impact on the restaurant industry, new unionization developments at Starbucks, and a crucial condiment shortage.
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Dec 9, 2021
A Potentially Decisive Week for Starbucks
This week, we’re talking about a possible union at Starbucks, a name change for a major restaurant tech company, and a bit of holiday generosity.
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Dec 2, 2021
When Customers Lie About Vaccination
This week, we’re talking about customers telling vaccine lies, Starbucks and Amazon teaming up, and big chicken news from overseas.
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Nov 18, 2021
UberEats Gets in on Autonomous Delivery
This week, we’re talking about the latest development in robot delivery, a new look for Yelp, and an extremely lucky lobster.
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Nov 11, 2021
Breaking Down the Nationwide Vaccine Mandate
This week, we’re talking about the status of the Biden administration’s nationwide vaccine mandate, DoorDash making some big moves, and a new accessory for your fried chicken.
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Nov 3, 2021
A New Study Raises a Food Safety Red Flag
This week, we have an alarming study on hidden chemicals in processed food, another step forward for robot meal delivery, and eating burgers to earn cryptocurrency.
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Oct 27, 2021
Bumble Says “Yes” To Opening A Restaurant, Mayor Bill de Blasio's Declaration on Propane-Powered Heaters, & Buffalo Wild Wings' Latest Robot Addition
This week we have the popular dating app Bumble getting into the restaurant game, Mayor Bill de Blasio's declaration on propane-powered heaters in NYC, Wisconsin's controversial approach to addressing the labor shortage, a robot frying up your next order of chicken wings at Buffalo Wild Wings and In & Out's opinion on California's vaccine mandate, plus more important restaurant industry headlines ready for you to digest!
Read more in the EAT.NEWS newsletter. Subscribe for FREE at Backofhouse.io.
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Oct 20, 2021
Headlines: October 20, 2021
Restaurant workers are quitting their jobs at more than twice the national average, while at the same time, customers have become more demanding than ever before. A new report shows the restaurant industry’s huge reliance on technology to get operators through the pandemic. DoorDash is now offering self-serve sponsored listings, and teaming up with Hello Alice to offer disaster relief funds and C3, the largest ghost kitchen brand in the industry, is planning an aggressive expansion . In celebrity news, Bobby Flay is leaving the kitchen and Megan Thee Stallion partners with Popeyes.
Read more in the EAT.NEWS newsletter. Subscribe for FREE at Backofhouse.io.
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Oct 13, 2021
Headlines: October 13, 2021
This week in restaurant and foodservice industry news, Los Angeles updates its COVID vaccine requirements for diners, restaurants struggle with rent payments, and Kitchen United moves to New York City.
We also talk about Instacart worker walkouts being planned across the country, Raising Cane’s Chicken Fingers getting creative with labor shortages, and a new study showing 50% of hospitality industry workers planning to leave the industry by year end. Finally, TGI Friday’s gets into the ghost kitchen business, and the top 50 Best restaurant list is out.
Read more in the EAT.NEWS newsletter. Subscribe for FREE at Backofhouse.io.
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Oct 5, 2021
Welcome to the EAT.NEWS Podcast!
We're launching EAT.NEWS, a brand new weekly podcast that cuts through the noise, covering the restaurant and foodservice industry headlines that you need to hear.
Powered by Back Of House, the leading independent platform for independent restaurant operators to find, filter, and save on the technology they need to succeed, EAT.NEWS will launch October 2021 and be streamed for free, everywhere and anywhere you get your podcasts.
Subscribe for updates at backofhouse.io.
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