An Interview with Karen Mangia
Play • 21 min

In this edition of Conversations in Depth, QRCA’s Luminairies editor Kay Corry Aubrey talks with Karen Mangia, Vice President of Consumer and Market Insights at Salesforce.com.

Kay and Karen discuss the role of qualitative research within this dynamic company as well as some very interesting ways in which Salesforce is listening to the voice of their customers around the world.

In addition, Karen is also the author of Success with Less, a particularly timely book for these current times.

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