The Trust Corner
SAP SE
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Trust is the foundation of cybersecurity. Organizations must foster trust with their customers by assuring them that they are effectively managing their data and securing their valuable assets. As the threat landscape evolves, organizations must make a commitment to their customers to prioritize security. Join Elena Kvochko, Chief Trust Officer at SAP, and her guests as they explore the latest trends, challenges, innovations, and questions in the cybersecurity and trust space.
Available episodes
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Jul 19, 2023
Episode 20 - Trust from an Economics Lens
Humanity has experienced immense growth in trade, technology, and innovation in the last century, all made possible by taking risks and trusting the relationships we have formed with each other. As society grows in complexity, so do our relationships and the way we interact with one another, especially in business. Trust is a crucial for business, but how can it be studied from an economics lens? Professor Ben Ho, a professor of economics at Vassar College and author of the book Why Trust Matters: An Economist’s Guide to the Ties that Bind Us, joins us to discuss the changing role of trust in our society.
Guest: Ben Ho, Professor at Vassar College
Host: Marifer Valenzuela, Customer Experience Producer at SAP
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Show notes:
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
Intro by Debbie Grief, Senior Project Manager at SAP
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Jul 5, 2023
Episode 19 - The Role of Hardware in Security with Rick Martinez
As a software provider, SAP is up to date on the latest cyber threats that may affect our solutions and our customers. However, hardware security, which pertains to the physical device rather than the software that is installed, is just as crucial for protecting intellectual property, private data, and critical assets. How do hardware manufacturers ensure that their devices are secure and not vulnerable to cyber threats? Rick Martinez, Fellow and Vice President for Client Solutions at Dell Technologies stops by The Trust Corner to discuss the importance of hardware in security.
Guest: Rick Martinez: Fellow and Vice President for Client Solutions at Dell Technologies
Host: Marifer Valenzuela, Customer Experience Producer at SAP
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Show notes:
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
Intro by Debbie Greif, Senior Project Manager at SAP
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Jun 20, 2023
Episode 18: How to Implement Zero Trust with Brad Arkin
Zero Trust architecture is becoming increasingly important in today’s digital ecosystem. This architecture assumes that all network traffic is potentially malicious and requires verification before access is granted. As the threat landscape continues to evolve and companies are limited by economic constraints, how can Zero Trust help secure organizations and their data? Brad Arkin, Senior Vice President, Chief Security and Trust Officer at Cisco, joins the podcast to discuss how he successfully implemented Zero Trust at Cisco.
Guest: Brad Arkin, Senior Vice President, Chief Security and Trust Officer at Cisco
Host: Michelle Barrett-Chang, Global Head of Customer Engagement
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Show notes:
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
Intro by Debbie Greif, Senior Project Manager at SAP
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Jun 5, 2023
Episode 17: Developing Trustworthy AI with Dr. Sebastian Wieczorek
Dr. Sebastian Wieczorek, VP of AI Technology and Global Lead of AI Ethincs at SAP, stops by the podcast to discuss the emerging AI technologies that have attracted the attention of many publications and news sources in the past few weeks. With the release of ChatGPT and other AI-powered tools, we can now create images, videos, and text with the click of a button. While an exciting innovation, what risks and challenges does AI create from a cybersecurity perspective and how can businesses use it to their advantage?
Guest: Dr. Sebastian Wieczorek, VP of AI Technology and Global Lead of AI Ethics at SAP
Host: Michelle Barrett-Chang, Global Head of Customer Engagement and Events
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Show notes:
SAP's AI page: https://www.sap.com/products/artificial-intelligence.html
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
Intro by Debbie Greif, Senior Project Manager at SAP
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May 22, 2023
Episode 16: Trust in Innovation with Rachel Botsman
Innovation in technology has accelerated to unprecedented levels in the last decade. New technology continues to be developed that can solve yet another problem in our daily lives. Unlike other industries, tech companies don’t often think of the consequences their technology might have — positive or negative — on the population or the environment. What responsibility should tech innovators have for unintended consequences and how does that affect trust? Rachel Botsman, a lecturer at Oxford University and leading expert on trust in the modern world, joins Elena Kvochko, Chief Trust Officer at SAP, to discuss the relationship between innovation in technology and trust.
Guest: Rachel Botsman, lecturer at Oxford University
Host: Elena Kvochko, Chief Trust Officer at SAP
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Show notes:
Rachel Botsman's website: https://rachelbotsman.com/
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
Intro by Debbie Greif, Senior Project Manager at SAP
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May 8, 2023
Episode 15: Technology in the Age of Mistrust
In the last ten years, we have experienced an incredible acceleration in the innovation of technology. As processes become more streamlined and work becomes more effective and productive, our reliance on technology has increased to the point where it is part of our daily lives. However, events like data breaches, unethical uses of technology, and other factors have had a negative impact on the role of technology. This has led to a mistrust in the same technology that has improved our lives. How can tech companies and software providers foster trust in technology so it can be used to its full potential? Jose Carvalho, co-founder and co-lead for the Intelligent Enterprise Institute, SAP’s first global think-and-do tank from Cloud Success Services, stops by the podcast to discuss the role of technology in the age of mistrust.
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Apr 24, 2023
Episode 14: Understanding Organizational Trust with Sandra Sucher
Trust is still a new business category that companies like SAP have prioritized by building their own Chief Trust Offices. Academics and researchers were pioneers in understanding the importance and power of trust and how organizations can learn how to build and nurture it. Sandra Sucher, professor of management practice at Harvard Business School, internationally recognize trust researcher, and author of "The Power of Trust: How Companies Build It Lose It, Regain It", joins Elena Kvochko, Chief Trust Officer at SAP, to discuss her research in organizational trust and what companies can do to foster trust in times of crisis.
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Apr 11, 2023
Episode 13: White House National Cybersecurity Strategy
Sean Newell, Senior Counsel for the Office of the Deputy Attorney General of the United States, joins Elena Kvochko, Chief Trust Officer at SAP, Niall Brennan, the Global Security Liaison Officer for SAP’s Global Security organization, and Kevin Richards, Vice President and Head of U.S. Government Relations at SAP to discuss the latest White House National Cybersecurity Strategy released on March 2nd.
Cyber threats that pose a risk on critical information infrastructure are becoming more sophisticated by the day, with ransomware attacks running into millions of dollars in economic losses. The Cybersecurity Strategy is part of a larger effort by the Biden administration to strengthen our cyber defenses and governance to enable growth in emerging technologies. What does that mean for the private sector and what can we expect in the implementation of the Strategy?
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Mar 27, 2023
Episode 12: Safeguarding Financial Data with Howard Boville
Financial data is a highly coveted asset for cyber criminals. Under legislation like the GDPR, businesses are directly accountable for ensuring that the financial data they store and process is secure. Innovation in technology has allowed for businesses to be more productive, but it has also presented a new series of challenges in securing financial data. Howar Boville, Head of IBM Cloud Platform and Technology Lifecycle Services, stops by the podcast to discuss with Elena Kvochko, Chief Trust Officer at SAP, what organizations that process financial data can do to safeguard their customers’ and their own financial data in the cloud.
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Mar 13, 2023
Episode 11: Building Trust in Content with Dana Rao
Smartphones and other smart devices have allowed us to access information anywhere and at any time. However, there has been a rise in concern about the authenticity and accuracy of the content we consume. Edelman’s 2022 Trust Barometer stated that concerns about fake news or false information being used as a weapon is at an all-time high of 76%. With rising threats like deep fakes, how can content-generating platforms and organizations foster trust in their users? Dana Rao, Executive Vice President, General Counsel and Chief Trust Officer at Adobe, shares his perspective on how organizations can build trust in content creation.
Guest: Dana Rao, Executive Vice President, General Counsel and Chief Trust Officer at Adobe
Host: Elena Kvochko, Chief Trust Officer at SAP
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Show notes:
Follow Dana Rao on LinkedIn: https://www.linkedin.com/in/dana-rao-3551852/
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
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Feb 27, 2023
Episode 10: Trust in Applications with Matt Chiodi
Cloud adoption has sky-rocketed since the pandemic. The cloud, offering flexibility and scalability, attracts businesses needing to process huge volumes of data. While cloud technology enables greater innovation, it also has created new attack vectors and new ways for threat actors to get their hands on private and personal data. Unlike on-premise solutions, the cloud model requires the software provider and the customer to work together to secure the customer’s data. Matt Chiodi, Chief Trust Officer at Cerby, discusses with Elena Kvochko, Chief Trust Officer at SAP how organizations foster trust in the cloud environment.
Guest: Matt Chiodi, Chief Trust Officer at Cerby
Host: Elena Kvochko, Chief Trust Officer at SAP
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Show notes:
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP.
Follow Matt Chiodi on LinkedIn: https://www.linkedin.com/in/mattchiodi/
Listen to Cloud Security Today with Matt Chiodi: https://www.buzzspro…
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Feb 13, 2023
Episode 9: Creating a Trusted Environment in Pharmaceuticals with Mike Towers
Data drives decisions, establishes benchmarks, and creates performance goals. Data is as valuable to your company as it is to threat actors. The integration of technology in multiple aspects of business has increased productivity and growth—AND places organizations and their customers at risk of cyber-attacks. To build trust around the use of private and personal data, organizations that create technology, as well as those that depend on it for their everyday business operations, are relying on dedicated departments to address customer concerns. How can Chief Trust Officers create and maintain trust with customers? Mike Towers, Chief Digital Trust Officer at Takeda joins the podcast to share his insight on how the pharmaceutical industry can benefit from taking action on digital trust.
Guest: Mike Towers, Chief Digital Trust Officer at Takeda Pharmaceuticals
Host: Elena Kvochko, Chief Trust Officer at SAP
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Show Notes:
Follow Mike Towers on Linked…
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Jan 31, 2023
Episode 8: Fostering Trust in the Fintech World
More and more companies are grappling with trust and striving to assure trust for their stakeholders. As trust develops as a business category, more companies are seeing value in having a dedicated executive for this category—to build trust around personal data and around risk, safety, and ethics. What kinds of businesses should consider establishing their own Chief Trust Officer or Head of Trust, and how will this evolve? Our guest, Emily Gonzales Drulis, Global Head of Trust, Safety, and Risk Operations for Stripe, shares her insights about what trust means in the fintech world and where believes trust is heading.
Guest: Emily Gonzales Drulis, Global Head of Trust, Safety, and Risk Operations for Stripe
Host: Elena Kvochko, Chief Trust Officer at SAP
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Show Notes:
Follow Emily Gonzales Drulis on LinkedIn: https://www.linkedin.com/in/emilyjanegonzales/
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
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Jan 18, 2023
Episode 7: Breaking into Trust with Jim Alkove
Cyber-attacks like ransomware, phishing, DDoS have continued to be of major concern to organizations of all sectors and sizes. Emerging technologies like Internet of Things and machine learning have expanded the threat landscape and developed new attack vectors. More than ever, organizations have a need to reassure their customers that they are capable of protecting their data and recovering from an attack with little damage. How can Chief Trust Officers and Heads of Trust fulfill this need? Jim Alkove, former Chief Trust Officer at Salesforce, joins us and shares his insights as one of the first Chief Trust Officers in the field.
Guest: Jim Alkove, former Chief Trust Officer at Salesforce and Co-Founder of Roanoke Data Security
Host: Elena Kvochko
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Show Notes:
Follow Jim Alkove on LinkedIn: https://www.linkedin.com/in/jalkove/
Episode produced by Marifer Valenzuela, Customer Experience Producer at SAP
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Dec 22, 2022
Episode 6: Transforming into the Cloud with Jay Thoden van Velzen
Moving organizations to the cloud is becoming crucial for businesses to be able scale, better manage customer expectations, reduce costs, and innovate faster. This transformation requires more than a few technical changes to make the transition and deployment successful. What other aspects of the cloud should customers be aware of and how can cloud providers help customers during this transition? Jay Thoden van Velzen discusses what challenges businesses are likely to face when transforming into the cloud and what they need to be successful.
Guest: Jay Thoden van Velzen, Strategic Advisor to the CSO at SAP
Host: Elena Kvochko, Chief Trust Officer at SAP
Key takeaways:
-Cloud transformation affects the entire organization
-Trust is more important than ever in the cloud
-Cloud transformation requires continuous improvement
-When moving to the cloud, keep security a priority
-A diverse cloud workforce is the best cloud workforce
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Show notes:
Follow J…
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Nov 7, 2022
Episode 5: How Trust Drives Performance with Michael Bondar
Guest: Michael Bondar, Enterprise Trust Leader at Deloitte
Host: Elena Kvochko, Chief Trust Officer at SAP
Trust is essential for exceptional performance in business. This has been true forever, but recently, we’ve seen more research around the topic of truat, and businesses are developing entire departments to strengthen trust with their partners, employees, and customers. SAP became part of the trend with the establishment of the Chief Trust Office in March of 2020. The Chief Trust Office works on new and ideal ways to optimize trust with our customers and partners. In this episode, Elena and Michael explore where the trend of trust in global business is headed.
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Show notes:
Follow Michael Bondar on LinkedIn: https://www.linkedin.com/in/michaelbondar/
Learn more about enterprise trust from Deloitte: https://www2.deloitte.com/us/en/pages/financial-advisory/solutions/the-importance-of-trust-in-your-organization.html
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Oct 24, 2022
Episode 4: How Physical Security Protects Your Data with John Coovert
Guest: John Coovert, Global Head of Physical Security for SAP
Host: Elena Kvochko, Chief Trust Officer at SAP
In this episode, we'll explore the topic of physical security and how it is related to security personal and private data. Cyber attacks make headlines daily as the threat landscape changes with the constant innovation of technology. Meanwhile, the importance of physical security is often left out of security conversations. Offices, data centers, and other facilities provide threat actors potential access to private and personal data, while attack surfaces continue to expand as personal and industrial Internet of Things devices increase our connectivity. How can companies address these evolving security needs and provide their customers, partners, and employees the highest level of security possible?
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Sep 26, 2022
Episode 3: What it Takes to Improve Gender Diversity with Shelley Zalis
Companies are failing to retain and advance women, and at the same time, they need women to succeed because, as we all know, diverse workforces typically perform better, are more innovative, and generate higher profitability. What can businesses do to improve gender diversity….and overall performance? Our guest, Shelley Zalis, CEO and founder of Female Quotient, shares what businesses must do to hire and keep more women in their organizations and what her organization is doing to close the gender gap.
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Aug 29, 2022
Episode 2: Narrowing the Cybersecurity Workforce Gap with Dr. Talitha Washington
The technology sector, including cybersecurity, is facing a daunting challenge: a shortage of skilled workers. Organizations are trying to bridge the gap by increasing their diversity, equity and inclusion efforts and expanding their candidate pools to underrepresented groups. In this episode, our host, Michelle Barrett-Chang, Head of Global Customer Engagement for SAP, and guest, Dr. Talitha Washington, Director of the Atlanta University Center Data Science Initiative, discuss how organizations can work with colleges and universities to create a more diverse skilled workforce.
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Jul 6, 2022
Episode 1: Trust and Verify with Tim McKnight
Welcome to the first episode of The Trust Corner, hosted by Elena Kvochko, Chief Trust Officer at SAP. Today, more than ever, we need trust. Customers need trust. Employees need trust. We think about trust in our banks, our credit card companies, and our technology platforms. We expect these keepers of our most valuable personal information and our valuable corporate information to have our backs, to make us secure in a perilous world, to keep our data safe. In this episode, Tim McKnight, Chief Security Officer at SAP, will discuss how leaders across the business landscape can build trust in a climate of every day data breaches and insecurity.
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