Key Performance Indicators are measurables within a business that can be used to assess the current position of an organization. Steve chats to Georges Verdis about the essential nature and collation of KPI’s, which to use and how to interpret them.
‘In all the good books they talk about them. Whatever book, any good book on business talk about KPI’s, KRA’s and all the rest of it.’ - Steve
‘I refer to them as a score card, and the reason why I refer to them as a score card is just to have a reflection back on the business. On Friday for example, did we win the week or did we lose the week?’ - Georges
‘It’s all about new business. Truth of the matter is that you cannot have that literally across all areas of your business, from a maintenance perspective, you know, the people that are literally looking after the team from a customer delivery perspective.’ - Georges
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ABOUT THE HOST
Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
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