To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops and devices into a discipline of IT that can directly impact the day-to-day experience for employees. Through automated discovery, the IT service desk can leverage asset data to build a CMDB and deliver a better service experience.
SolarWinds® ITSM technical experts Matt Cox (Senior Director, Technical Services) and Tim Lawes (Manager, Solutions Engineering) discuss some of the ways to simplify IT asset management and leverage that data in ITIL practices.
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