Can You Plan The Future? with Margaret Heffernan
Play • 36 min

Today we’re talking to Dr. Margaret Heffernan, who’s an entrepreneur and the author of six books, including her most recent Uncharted: How To Map The Future. Margaret’s Ted talks have been seen by over 7 million people around the world. She is also the lead faculty for the Forward Institutes Responsible Leadership Program, and she mentors CEOs and senior executives of major global organizations.

In this week’s podcast, we explore the difference between complicated and complex systems, and how we can help people to care for their wellbeing as they navigate unpredictable and challenging work environments.

Connect with Dr. Margaret Heffernan:

You’ll Learn:
  • [02:33] - Margaret explains why studies suggest we can only confidently plan the future in workplaces for approximately 150 days at a time.
  • [06:29] - Margaret helps us explore the difference between a complicated world and a complex world and what this means for caring for wellbeing in workplaces.
  • [11:39] - Margaret provides an example of how workplaces can help people successfully navigate complexity.
  • [18:16] - Margaret outlines the capabilities we need to prioritize in workplaces to help people more confidently navigate complexity.
  • [22:03] - Margaret explains why thinking of ourselves as artists rather than managers may serve us better in the future in workplaces.
  • [27:47] - Margaret explores why thinking of ourselves as artists rather than managers may make us more resilient at work.
  • [31:22] - Margaret takes on the lightning round.
Thanks for listening!

Thanks so much for joining me again this week.  If you enjoyed this episode, please share it using the social media buttons you see at the bottom of this post.

Please leave an honest review for the Making Positive Psychology Work Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated. They do matter in the rankings of the show, and I read each and every one of them.  And don’t forget to subscribe to the show on iTunes to get automatic updates. It’s free!

You can also listen to all the episodes of Making Positive Psychology Work streamed directly to your smartphone or iPad through stitcher. No need for downloading or syncing.

Until next time, take care!  Thank you, Margaret!

The Intuitive Customer - Improve Your Customer Experience To Gain Growth
The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Beyond Philosophy LLC
This is the One Thing to Improve Your Customer Experience in 2021
We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more. We believe that the best way to improve Customer Experiences is to do a lot of little things that add up to significant improvements. In other words, there is no one thing, but many things that you should do to improve your Customer Experience in 2021.  One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. While that makes an interesting story, it isn’t the typical result of making a small change. Perhaps why they are so engaging; because results like that are so hard to come by. Unfortunately, they often create unrealistic expectations. Upon encountering that mindset with my clients, I find myself quoting Prime Minister Winston Churchill, who, upon election, said to his cabinet, “I have nothing to offer but blood, toil, tears, and sweat.” Part of the reason this situation is reality is that Behavioral Science is complicated. Many factors affect how it works and what it does to customer behavior. Moreover, outside factors change how the concepts work with decision-making, and these factors are often out of your control. Key Ideas to Improve your Customer Experience In this episode, we discuss the problem with seeking a silver-bullet solution for your Customer Experience problems, where this problem originates, and how you can avoid making that mistake in 2021.   Here are some highlights of the discussion: * 03:12 Ryan shares how people’s misconceptions about what science is contribute to the problem.   * 07:35 Colin shares a story about another contributing factor to the mindset. * 12:08 Ryan introduces the ideas about boundaries to science using Newtonian Gravity as an example. * 17:31 Colin compares the idea of boundaries to how you segment customer groups. * 23:06 Colin shares his recommended actions with two essential things to do in 2021. * 24:44 Ryan explains the difficulty with avoiding CX Management theories and how you can manage it to a successful outcome. Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is the Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.
28 min
Neuro-Linguistic Programming (NLP)||Unlock Human Potential
Neuro-Linguistic Programming (NLP)||Unlock Human Potential
Hemapriya chandra
Compete with YOURSELF (NLP Series) || Episode 18
The above Audio Illustrates Neuro-Linguistic Programming (NLP) Series,Episode 18 "Compete with yourself"Have a Healthy competition within yourself This podcast is all about How to unlock the Human potential under this lock down period,A skill to explore yourself and to reprogram your brain by competing with yourself.It all means that YOU "YOU OWN UNIQUE"and be the best version of yourself  EXERCISE : Check How you are today AT PRESENT? Is it better than yesterday? if yes, then you are Building your SELF-WORTH and you are COMPETITOR for Yourself. Neuro-Linguistic Programming(NLP)Series Episodes : https://www.youtube.com/playlist?list=PLO3cknKJNifIOLzNkQ1h95BCLCakI__N0 Below are the various platforms to follow up my PODCAST ANCHOR : https://anchor.fm/solopreneur-hemapriya BREAKER : https://www.breaker.audio/neuro-linguistic-programming-nlp-unlock-human-potential GOOGLE PODCASTS : https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy8yZjZjYzc3NC9wb2RjYXN0L3Jzcw== POCKET CASTS : https://pca.st/63f50htb RADIO PUBLIC : https://radiopublic.com/neurolinguistic-programming-nlpun-GAxzpo SPOTIFY : https://open.spotify.com/show/4wn3sSY1cNRDrByn0vIcmJ OVERCAST : https://overcast.fm/itunes1527152583/neuro-linguistic-programming-nlp-unlock-human-potential For Feedback/Query/Doubt, Email : hemapriyachandra@gmail.com Follow Solopreneur for FOREX TRADING, MOTIVATIONAL VIDEOS and other content: Youtube : https://www.youtube.com/channel/UCIJCbGLE_gdY6_i9N2ANavw?view_as=subscriber   Facebook: https://facebook.com/SolopreneurGuidance Instagram: https://www.instagram.com/Solopreneurguidance Linkedin : https://www.linkedin.com/in/solopreneur-hemapriya-a03bb5176/
11 min
The Best 10% Of Tim Ferriss
The Best 10% Of Tim Ferriss
Tim Ferriss
Inside the Mind of Glenn Beck, You Find…Walt Disney and Orson Welles?
Contact: best10.timferriss@gmail.com Original: http://fourhourworkweek.com/2015/04/06/glenn-beck/ “When I turned 30, I knew my life was at a crossroads. It was either over, or I was going to restart.” – Glenn Beck [9:10] The goal of my blog and podcast is to push you outside of your comfort zone and force you to question assumptions. This is why I invite divergent thinkers and world-class performers who often disagree. I might interview Tony Robbins and then Matt Mullenweg. Or I might have a long chat with Sam Harris, PhD, and later invite a seemingly opposite guest like… Glenn Beck. This interview is a wild ride, and it happened — oddly enough — thanks to a late-night sauna session. I was catching up with an old friend, who is mixed-race, a Brown University grad, and liberal in almost every sense of the word. I casually asked him, “If you could pick one person to be on the podcast, who would it be?” “Glenn Beck,” he answered without a moment’s hesitation. “His story is FASCINATING.” He described how Glenn hit rock bottom and restarted his life in his 30’s, well past the point most people think it possible. Fast forward to 2014, Forbes named him to their annual Celebrity 100 Power List and pegged his earnings at $90 million for that year. This placed him ahead of people like Mark Burnett, Jimmy Fallon, Leonardo DiCaprio, and Will Smith. Glenn’s platforms — including radio, tv, digital (TheBlaze.com), publishing, etc. — get somewhere between 30 and 50 million unique visitors per month. This interview is neither a “gotcha” interview nor a softball interview. I ask some tough questions (e.g. “If you were reborn as a disabled gay woman in a poor family, what political system would you want in place?”), but my primary goal is to pull out routines, habits, books, etc. that you can use. This show is about actionable insight, not argument for argument’s sake. First and foremost, this is a story of entrepreneurship, and whether you love Glenn, hate Glenn, or have never heard his name, there is a lot to learn from him.
1 hr 50 min
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