Minds of Ecommerce
Minds of Ecommerce
Sep 11, 2019
How Worldwide Cyclery Grew to $15M/year With A Customer Service Strategy - With Jeff Cayley
Play • 22 min

Jeff Cayley is the founder & CEO of Worldwide Cyclery, an 8-figure ecommerce site in the bike industry, with 3 retail locations. In this episode, Jeff shares how he created a customer service strategy that is the backbone of their growth to nearly 15 million a year in sales. He also shares how they go above and beyond for customers, to keep them loyal to the brand while creating a word-of-mouth marketing strategy.

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