It's all about the Chemistry
Play • 17 min

"People will forget what you said, they will forget what you did, but they will never forget how you made them feel" Maya Angelou

In today’s episode, I delve into the relationship between clients and designers and why a fundamental connection is essential for success.

This is a topic I’m incredibly passionate about and one of our core values at COMUNiTI is "it's all about the Chemistry". Essentially, that means we seek to work with people we gel with; people who get us, what we do and how we do it.

We've been tested on these a few times and we've had to make some tough calls, but I’ve learned that trying to make chemistry work on a job is far harder.

I’ll touch on:

  • Why chemistry is crucial
  • The difference between negative and positive conflict
  • Communication breakdowns
  • Outcomes and relationships
  • What you as a client should look for when selecting a team to work with
  • Communicating your unique chemistry - the experience of doing business with you.

I’ll also touch on how chemistry in your business translates into your customer experience, an exceptional example of this I recently experienced and how important this is when designing your space.

Ready? Let’s jump in!

Melissa Marsden

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