2 days ago
Navigating the Contact Center Landscape: Best Dialing Practices & Compliance for All Call Types
Strategies for Successful Dialing in an Evolving Regulatory EcosystemFor a deeper dive into this topic, download the playback of their joint Master Class here: https://www.numeracle.com/master-classes/best-practices-for-dialing-strategies-contact-strategy-campaign For the visual aid on risk mitigation, click here: https://www.numeracle.com/tuesday-talks/navigating-the-contact-center-landscape-best-dialing-practices-compliance-for-all-call-typesMentioned Content:
* Risk Mitigation Best Practices
* Branded Calling Implementation, Use Cases, & ROI metric
* Caller ID presentation
* Spam Labeling
* Net Promoter Score
* Customer and Agent Satisfaction