Hot Mess Hotline
Hot Mess Hotline
Jun 19, 2020
6: A Conversation with Doug Miller
Play • 50 min

In this episode, Stefanie talks with Doug Miller, the Owner & CEO of Brightworks, about his company’s experience with the COVID-19 pandemic and how his advanced-preparedness mindset helped his team immediately and seamlessly transition to an entirely virtual office while continuing to provide customer support.

Pro Troublemaker Nation founder Stefanie Krievins draws on conversations with guest CEOs and leaders, her own clients’ experiences, and the expertise of leading change-management professionals to provide tools for mid-level managers who want to learn to think like entrepreneurs.

Mr. Miller has extensive information technology operations experience in manufacturing, financial services, and health care, as well as a deep consulting background in many more industries. He is adept in roles requiring diverse skill sets that allow him to function effectively in deeply technical roles while also serving as a project manager, a business process consultant, and a leader of technical teams. Doug began his career as a system administrator and web developer and quickly moved into leadership and customer-facing roles.

Much of Doug’s experience has been in startup companies where he was required to provide hands-on engineering support one moment, and then shift into leadership or pre-sales role the next. He eventually moved into a senior technical leadership position in a large public hospital, where he was responsible for leading the Tier IV engineering function in a 24/7/365 IT environment.

Doug moved from there into several years of consulting, which included managing the migration of a hospital data center from the hospital itself to a remote hosting facility while not disrupting clinical operations – a project he completed well within budget and on time. He has also recently lead a project to replace existing hospital bed-side workstations with a new, VDI-based single-sign-on system, significantly streamlining clinical workflow.

Visit BrightWorks here.

Find “Leading Change,” by John Kotter, and the original Harvard Business Review article, here.

Stefanie Krievins is an executive coach based in Indianapolis, Ind., specializing in leadership and change management. 

Get these episodes and more straight-talk advice delivered directly to your inbox at


More episodes
Clear search
Close search
Google apps
Main menu