Check out our latest podcast with Business Transformation Consultant Wendy Sherrock.
Wendy, a business transformation consultant with over 20+years experience in transformation projects and programs in senior leadership and delivery roles from Co-executive sponsor, VP Operational Effectiveness, Senior Director, Director Continuous Improvement to name a few.
Wendy is a collaborative, empathetic leader who creates continuous improvement mindsets, elevates connections, and inspires amazing employee and customer experiences, and specialises in Change Management, Business Transformation and Process and Operational Excellence.
In this podcast, we dive deeper into the problems seen in Change Management today - confused with other approaches, from business analysis to process excellence. Oversimplified to sending a memo, one time describing what is changing, and ‘we’re good to go’, or thinking programme management, can pick up the change management.
We discuss, just as you wouldn't get the Project Manager to do the Business Architecture, you wouldn't get the Project Manager to do the Change Management. It’s a very specialised skillset.
There is a lot with Change Management to unpack. They understanding what is happening, the timing, the pace of change, the current state, the future state, the training, the communication plus much more to take the people with us, on the journey.
Join this conversation and learn the key takeaways, maybe you can do that in your team and organisation too!
“Employee experience drives the Customer experience. If you don't care for the employee experience, you are not going to have a good customer experience. Its game over” – Wendy Sherrock