THE ARRIVE AT HAPPY SHOW - Episode #7 WOHASU Foundation

20 hours ago

Episode #88: Virgin Hickman - Mark Virgin

Summary In this episode of the Arrive at Happy Show, Tia Graham interviews Mark Virgin, owner of Virgin Hickman Law Firm, about how to balance focusing on relationships and driving business results. Mark emphasizes the importance of communication and regular check-ins to ensure that the team understands the goals of the business and feels comfortable with its direction. He also discusses how he supports the well-being of his lawyers in order to prevent burnout, and how he fosters a positive culture with low turnover. Core points • Communication is key to balancing relationships and driving business results. • Regular check-ins with team members help to address concerns and keep everyone motivated and on board with the business direction. • Mark’s firm has implemented a clean desk policy to protect clients’ confidential information, and he found that clearly communicating the purpose of the policy increased adherence. • Mark monitors timekeeping and document management to ensure that team members are not overworking or underperforming. • Hiring the right people who fit with the firm’s values and culture is crucial to maintaining a positive and motivated team. • Mark encourages open communication and a safe environment for team members to discuss any issues or personal challenges. • It is important to be hypervigilant in protecting the team and ensuring that toxic personalities do not disrupt the culture. • Mark prioritizes his own well-being by maintaining a healthy lifestyle, exercising, and surrounding himself with positive people to protect his energy and maintain a positive mindset. Quotes • “Communication is key because you want to ensure that your team knows where your head is at and do a check-in with everybody in order to see that they’re comfortable with where the business is going.” - Mark Virgin • “Ensuring that you communicate as much as possible and do check-ins regularly creates a much stronger team because people are having that personal connection with you.” - Mark Virgin • “People respect it when they see that you’re trying to ensure that they’ve got a happy work environment.” - Mark Virgin • “One bad apple spoils the whole bunch. It’s imperative that you have a solid team and people that fit with you and your values.” - Mark Virgin • “It’s the nature of things, especially as you age, but if someone’s just a downer, sorry.” - Mark Virgin • “Bringing positive people into your orbit becomes like a positive contagion.” - Mark Virgin Show Notes: https://www.arriveathappy.com/aah-blog/virgin-hickman-mark-virgin

28 min