How empathy can solve franchising’s biggest challenge in 2022, with Stephen Hemsley of Franchise Brands
Play • 23 min

It’s a brand-new year, filled with possibility and opportunity. But in order to make the most of 2022, franchisors will need to utilize every skill they picked up throughout the previous few in order to make the most of the months ahead.  

For Stephen Hemsley, co-founder of Franchise Brands, that means practicing empathy and ensuring that product and service are always kept at the forefront of the customer experience. But how do you translate this idea across industries, or solve the post-pandemic issues being felt across the entire franchising world?  

Tune in to find out, and learn more about the key leadership principles that Stephen has accrued after multiple decades at the corporate level.  

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This episode of the Global Franchise Podcast is brought to you by Neighborly, the leader in home services franchising. Neighborly is the world's largest home services franchisor with 29 brands and nearly 5,000 franchises collectively serving more than 10 million customers in nine countries; with opportunities focused on repairing, maintaining, and enhancing homes and businesses.  

Visit to learn more about the group’s franchise opportunities. 

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