Roy Phelps and Tim Nagar of Quality Move Management (QMM)
Play • 19 min
ROY PHELPS Chief Commercial Officer       QMM - Helping North America's most respected companies relocate "mission critical" employees. TIM NAGER President & COO For more than 20 years, QMM has successfully moved people to all corners of the globe. QMM is Allied Van Lines’ most significant agent in Canada, the largest cross-border agent in North America and an award-winning member of the most extensive international moving network. Quality Move Management (QMM) is one of the top Canadian moving and storage companies in Canada, specializing in high-quality customer service. We have locations in Vancouver, Calgary, Toronto and Edmonton, offering local, long distance and international moving, including packing, crating and secure storage services. QMM/Allied International handles more relocations than any Allied partner in Canada. We also offer our clients storage, whether private storage spaces or warehousing for our corporate clients. Main Topics  Class 1 Driver Shortage Aging pool of drivers & lack of “new blood” replacing those drivers that are retiring Taking care of drivers / recruiting / engagement HHG as craftsmanship (not freight)   Distinction of “asset-based” moving companies  What is a van line?  Which leads to… the inherent nature of “sub-contracting” in HHG The benefits of self-hauling (crew through consistency & quality)   Technology Virtual vs. Visual Surveys Electronic inventories / fast feedback / tracking of items Apps
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