An Open Empathetic Approach to Managing Mental Fatigue in Healthcare
Play • 52 min

Dr. Hany Y. Atallah, Chief Medical Officer at Jackson Memorial Hospital , never wanted to go into administration. The last thing he wanted to do was wear a suit every day.

But over time, he recognized the transformational power of being in a position to identify a problem and to bring together the people who can fix it.

In his administrative career, he has confronted many problems from massive water leaks inside Grady Hospital that shut down a third of inpatient beds to COVID and the mental fatigue that accompanied civil unrest.

Through it all, he has kept one priority in focus: Providing exceptional patient care.

We discuss:

  • Making operational adjustments during an internal flood at Grady Hospital
  • How leadership at his hospital managed rising mental fatigue
  • Transitioning from departmental head to a healthcare system head at Jackson Memorial 
  • Inherent frustrations that come with healthcare administration

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