We’ve all heard it before: Communication is key. So why are businesses still so bad at it?
Plus, she and Eric talk about…
- Measuring success based on your platform’s ease-of-use
- Mitigating the scariness of new updates
- How Leigh has been accounting for a new customer profile
For more info, check out customersuccessleader.com or send a message to email@example.com. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.