Start Speaking Your Customer’s Language w/ Leigh Hamer
Play • 22 min

We’ve all heard it before: Communication is key. So why are businesses still so bad at it?


Leigh Hamer, Director of Customer Success at Lumavate, shares her strategy for crafting communication dependent on the receiver in this episode of Customer Success Leaders.


Plus, she and Eric talk about… 


- Measuring success based on your platform’s ease-of-use


- Mitigating the scariness of new updates


- How Leigh has been accounting for a new customer profile


For more info, check out or send a message to To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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