Implementing and Scaling Human-First Experiences
Play • 21 min

Lots of times we get caught up in automating every part of the customer experience. Sure, technology can make things more efficient.

But be careful not to scale the human out of the experience.

The Founder & CEO of ClientSuccess, Dave Blake, joins Eric on this episode to discuss…

- How to offer and scale human-first experiences

- Pitfalls to look out for when scaling a human-first experience

- Why it’s important to balance relationships with results

For more info, check out or send a message to To hear other interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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