Empowering Entrepreneurs Takes Educational Content w/ Lynne Zagami
Play • 26 min

Being in and around a startup can be a stressful place, especially when you’re trying to land investors. 

 

Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance.

 

Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joins Eric to chat about empowering entrepreneurs through educational content. They also discuss… 

 

- How relationship management skills have helped Lynne shift from law to customer success

 

- The importance of having a responsive culture

 

- How to manage great customer success without causing burnout

 

- Why you should be answering client questions before they’re even asked



For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.


To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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