How to Identify Overworked CSMs & Deliver More Value
Play • 25 min

Scaling a customer success gameplan is unique to every organization. And, in order to offer customers the most value, it’s essential to keep customer success managers from becoming overwhelmed and overworked.

Megan Costello, Director of Client Success at UpMetrics, shares her three methods for identifying overworked CSMs, as well as…

- Her views on the evolution of CS

- Her mental model for helping customers find value

- The importance of diversity in the CS role

- The best CS advice she’s ever received

For more info, check out or send a message to To hear other interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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