Customer Success: The Ambassadors of Change Management w/ Kristi Faltorusso
Play • 24 min

Customer Success is not just an exit survey or ensuring that messaging is getting through. 

 

Kristi Faltorusso, Vice President of Customer Success at IntelliShift, details out how her team is involved from Day Zero through testimonials and references.

 

What we talked about:

 

- Customer Success partnering with other cross-functional teams.

 

- Driving operational efficiency, and maximizing customer assets. 

 

- The need for agility in customer success.

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

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