Customer Success: Does Your Product Live Up to the Hype? w/ Chad Horenfeldt
Play • 23 min

Customer success is all about driving value. 

But that’s not limited to your customer success team. 

It’s company-wide. And your product better live up to what you sold it as.

Today’s guest is Chad Horenfeldt, Customer Success Coach at Kustomer. He has experience in a variety of customer-success-centered roles and came on to share the wisdom he’s gained over his impressive career.

In this episode, we discuss:

  • What customer success is
  • Why your product needs to live up to the hype
  • Why leadership means a dedication to lifelong learning

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

 

More episodes
Search
Clear search
Close search
Google apps
Main menu