Customer Success: Does Your Product Live Up to the Hype? w/ Chad Horenfeldt
Play • 23 min

Customer success is all about driving value. 

But that’s not limited to your customer success team. 

It’s company-wide. And your product better live up to what you sold it as.

Today’s guest is Chad Horenfeldt, Customer Success Coach at Kustomer. He has experience in a variety of customer-success-centered roles and came on to share the wisdom he’s gained over his impressive career.

In this episode, we discuss:

  • What customer success is
  • Why your product needs to live up to the hype
  • Why leadership means a dedication to lifelong learning

For more info, check out or send a message to

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.


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