A successful customer success team always aligns with the customer — even over the business.
But you can marry customer success to business outcomes.
You just need to start with the right mission and values.
In this episode of Customer Success Leader, Eric sits down with , Vice President of Customer Support & Customer Success at , to discuss what customer success success really looks like — and how to achieve it.
- Why success teams are a function of support, not sales
- How to align with your customer and your business goals
- Why you should be your customer’s first choice — not their only choice