Customer Care in Cybersecurity w/ Stacie Ward
Play • 18 min

This probably isn’t a newsflash to most of us but… the customer isn’t always right.


They are, however, always the hero. This is a super relevant concept, especially when it comes to cybersecurity and protecting your customers from breaches.


To give us the lowdown on customer care in cybersecurity, I sat down with Stacie Ward, VP of Customer Care at Red Canary. We talked about: 


- How customer success and all other departments create a cohesive wheel around the customer


- Why it’s helpful for customer success teams to have a senior leadership ally


- How to forge trusting customer relationships in cybersecurity


- Expert advice for professionals new to customer success


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