Restructuring an organization’s CS process is tough to do in-person. Imagine doing it 100% remote!
Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure.
In this episode, Eric and Ben discuss…
- How remote teams should look at CS and CX
- Why Ben focused on breaking down silos within his organization
- How to design your organization around customer outcomes
For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org.
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