Steps to Managing a Remote CS Team w/ Benoit Bouteille
Play • 19 min

Restructuring an organization’s CS process is tough to do in-person. Imagine doing it 100% remote!


Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure.


In this episode, Eric and Ben discuss… 


- How remote teams should look at CS and CX


- Why Ben focused on breaking down silos within his organization


- How to design your organization around customer outcomes


For more info, check out or send a message to


To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

More episodes
Clear search
Close search
Google apps
Main menu