Steps to Managing a Remote CS Team w/ Benoit Bouteille
Play • 19 min

Restructuring an organization’s CS process is tough to do in-person. Imagine doing it 100% remote!

 

Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure.

 

In this episode, Eric and Ben discuss… 

 

- How remote teams should look at CS and CX

 

- Why Ben focused on breaking down silos within his organization

 

- How to design your organization around customer outcomes

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

 

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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