Create a Healthy Balance of Product & CS Interactions w/ Vanessa Hannay
Play • 20 min

Serving your customer via your product and CS team interactions is a bit of a balancing act. There needs to be a healthy level of both.

In this episode of Customer Success Leader, Vanessa Hannay, Sr. Director of CS at Muck Rack, talks to Eric about…

- Striking a balance between customer interactions w/ the product & CS team

- Tips on establishing trusting relationships with customers

- Why losing a company isn’t losing a customer

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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