Start Involving Customer Success in Sales w/ Josh Fedie
Play • 34 min

Have you ever been to a party with a friend who doesn’t introduce you to anyone? So you just stand there awkwardly and count the seconds before you can leave. 


It’s a less than desirable experience, right? Why do we make customers go through it then?


Josh Fedie, the founder of, joins Eric to help resolve the awkwardness that is traditional sales handoffs. Plus, the two talk about… 


- How to mitigate buyer’s remorse for new customers


- Why sales should be involved after the initial sale


- What B2B customer success can learn from B2C


Check out Josh’s show, The Buyer Enablement Podcast.


For more info, check out or send a message to


To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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