Differences Between Account Management & Customer Success w/ Bhavika Kochhar
Play • 14 min

If you thought customer success and account management are the same things, you’re probably not alone.


There are some similarities, however, there are bigger differences that make them distinguishable jobs.


Joining Eric in this episode is former Account Manager and iZooto’s current Customer Success Manager, Bhavika Kochhar. They discuss… 


- The main differences between customer success and account management


- How to successfully work with customers from other geographies


- How to navigate a customer’s unresponsiveness


- Why it’s okay when tech fails us sometimes


For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.


To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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