Why the Best CSMs Have Transferable Skills w/ Graham Gill
Play • 19 min

Not all great CSMs have traditional CS training. Some — like Graham Gill — transfer their skills from roles like product management to CS.

 

Graham, the VP of CS & Services at Accent Technologies, shares how he found his way to customer success and brought his knowledge of product with him. Plus, Eric and Graham discuss… 

 

- How to break down silos and build a foundation of alignment

 

- Why it’s important for CSMs to empathize with other roles

 

- How CSMs can create strong customer relationships in a pandemic

 

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

 

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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