Not all great CSMs have traditional CS training. Some — like Graham Gill — transfer their skills from roles like product management to CS.
Graham, the VP of CS & Services at Accent Technologies, shares how he found his way to customer success and brought his knowledge of product with him. Plus, Eric and Graham discuss…
- How to break down silos and build a foundation of alignment
- Why it’s important for CSMs to empathize with other roles
- How CSMs can create strong customer relationships in a pandemic