In almost any corporate office you walk into, there’ll be some sort of propaganda claiming their dedication to customer service.
But real customer success comes from something deeper, more ingrained.
, Director of Customer Success Strategy & Operations at , joins Eric in this episode to discuss why CS should be a discipline in your organization — not just a poster on a wall.
Plus, they discuss…
- How to maintain great CS outside of the office
- Why CSMs should be more honest & proactive with customers
- Advice for people just getting into CS
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