Stopping Churn Isn’t Your Only Job w/ Maranda Dziekonski
Play • 24 min

Stopping customer churn shouldn’t be a CS leader’s main concern. It should be a result of achieving more meaningful goals.


In this episode of Customer Success Leaders, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins Eric to discuss… 


- Why CS leaders should be leveraging relationships they’ve built


- How to be more than just a churn-stopper


- How CS leaders can act as internal advocates for customers


- Why advising has been so important to Maranda’s career


Resources mentioned:


- Catalyst’s Coaching Corner


- Customer Success Leadership Network Slack channel


For more info, check out or send a message to


To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.

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