Providing Value to Skeptical Customers w/ Mike Egan
Play • 18 min

Do you struggle with providing long-term value for skeptical customers? Mike Egan, VP of CS & Integration at BenchSci, suggests driving every single conversation and customer interaction with the outcomes most important to the individual.

In this episode of Customer Success Leader, Mike offers even more tips for winning over skeptical customers. Plus, he and Eric discuss…

- Why it’s essential to always keep customer outcomes in mind

- Obstacles he faces when working with some of the world’s top scientists

- Why it’s important to share customer successes internally, too

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