Buzzword alert: Customer Experience
We’ve all heard it. We all know it’s important.
But why do so many companies still struggle to nail the customer experience in a way which positively impacts all aspects of the business?
To break down the do’s and don’ts of customer experience, I talked with , CRO at , a leader in account-based marketing.
In this episode, we discussed:
- Why customer experience is everyone’s job
- Making your team accountable
- Ways to get your team to live and breathe the customer experience
This post includes highlights of our podcast interview with , CRO at .
For the entire interview, you can listen to .
If you don’t use Apple Podcasts, we suggest .