Remote services – How to ensure continuity and growth in a post-pandemic economy?
This is a new episode of the KVD Service Podcast. We regularly talk to service experts and decision makers about current topics on technical service, classic customer service and digital services.
Today: Remote services – How to ensure continuity and growth in a post-pandemic economy?
What impact does Corona have on field service management? And now that much has shifted to a digital or virtual environment - how do virtual offerings become a positive customer experience? We talk about this in the latest episode of the KVD Service Podcast with Coen Jeukens, Vice President of Global Customer Transformation at ServiceMax (www.servicemax.com). He talks about the impact he sees on the service business, specifically in terms of finance, maintenance and customer relations. He also discusses effective asset management strategies for service. The moderation is performed by Michael Braun.
Information on the service association KVD e.V. at www.kvd.de.