ABOUT THE EPISODE Thank you for joining us for the second episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Michael Borge, senior director of ambulatory Patient Access; Janelle Stout, senior manager of ambulatory central verification and authorizations; and Cynthia Yerger, senior manager of Patient Access pre-service department — all from Banner Health — discuss remote working in Patient Access. Although working from home may have once felt like a professional perk, it has recently become a business necessity due to the COVID-19 pandemic. Will remote workforce models become a standard of the future, especially after the COVID-19 pandemic? Here, Michael, Janelle and Cynthia address how Patient Access leaders can prepare for the future of the remote workforce. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/ConnectionsPathstoSuccess | https://www.naham.org/page/ConnectionsCentralizedPatientAccessDept *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/