On this episode of our multi-part series, Larry begins to Analyze the incident using the DMAIC (Define, Measure, Analyze, Improve, Control) process for Root Cause Analysis (RCA). Taking what we've learned in the previous Define and Measure phases, it's now time to transpose the data into fact driven information and start linking the root causes back to the defined problem statement.
Missed the first 3 episodes of the multi-part series? Start with the intro episode where Larry sets the scene with the basics of RCA; such as techniques/tools (5 Whys, Fishbone, Cause Mapping, FMEA, PDAC, A3) and the DMAIC process. Then, follow along for Part 1 - Define as we define the problem within the affected areas and Part 2 - Measure where we begin collecting data by investigating the incident.