For the final episode of our multipart series on Continuous Improvement through Root Cause Analysis (RCA), Larry completes the last two steps of the DMAIC process - Improve and Control. Moving on from the Analyze stage, it's now time to validate suggested actions, develop a plan to implement corrective actions, and put control measures and standard practices in place.
Missed episodes of the multi-part series? Start with the intro episode where Larry sets the scene with the basics of RCA; such as techniques/tools (5 Whys, Fishbone, Cause Mapping, FMEA, PDAC, A3) and the DMAIC process. Then, follow along for Part 1 - Define as we define the problem within the affected areas, Part 2 - Measure where we collect data by investigating the incident, and Part 3 - Analyze where we link the root causes back to the defined problem statement.