Troubleshooting Agile
Earning Trust at Amazon
Jan 9, 2019 · 14 min
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Inspired by a listener comment, we look at one of Amazon's leadership principles, which describes how leaders are expected to earn trust in that organisation. It seems to us that the principle lays the foundation for effective psychological safety for the avoidance of error, but there are some traps to watch out for on the way to that end.

SHOW LINKS:

- Amazon leadership principles: https://www.amazon.jobs/en/principles

- Ladder of inference annotated diagram: http://troubleshootingagile.com/docs/TheLadderOfInference.pdf

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