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Customer Centric Podcast
Welcome to the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.
Apr 1, 2020
Darren Murph: home is where the office is
An interview with Darren Murph, Head of Remote at Gitlab, the leading software company. With the coronavirus outbreak and government-imposed lockdowns, Darren Murph talks about how Gitlab laid down the rules for remote-work and created a culture around trust and autonomy.
Mar 11, 2020
Miguel Ribeiro: an appetite for business
An interview with Miguel Ribeiro, Head of Growth at Zomato, one of the world's biggest restaurant aggregators and food delivery startups. As if Zomato’s 80 million users weren’t enough, Ribeiro has been a tireless advocate for business innovation and introducing new products in the market.
Feb 19, 2020
Mara Figueiredo: going beyond complaints
An interview with Mara Figueiredo, Global Head of Customer Support at Pipedrive, the leading CRM software company. Along the long and winding road from call center assistant to CX authority, Figueiredo has developed a distinctive method for dealing with the unexpected in customer support.
Jan 29, 2020
John Collins: the blog days are over
An interview with John Collins, Director of Content at Intercom, the innovative customer messaging platform. In his role, Collins has overseen the transformation of the company’s content marketing initiatives, including the launch of actual hardcover books. How can we produce meaningful content when consumers are frankly suffering from content fatigue?
Jan 2, 2020
Suri Ratnatunga: limitless empathy
An interview with Suri Ratnatunga, Senior Director of Community and Support at Vimeo, the popular video sharing platform. As if Vimeo’s 150 million customers weren’t enough, Suri has a 24/7 team of support agents to keep happy. The key to delivering employee and customer excellence, she says, is limitless empathy.
Oct 2, 2019
Mick Frederick: the cannabis stigma
An interview with Mick Frederick, VP of Customer Experience at Eaze, the cannabis delivery platform. In addition to traditional hurdles like turnaround time, Mick is up against the vicissitudes of a new market; a daunting regulatory landscape; and a decades-long campaign to convince the public his product is evil.
Sep 10, 2019
Welcome to the Customer Centric Podcast
Introducing the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.