2:16 - NATO.
6:54 - what NATO looks for in candidates.
10:01 - what is social engineering.
10:30 - how to get a free business class upgrade.
13:28 - can you learn social engineering?
15:53 - separate the behaviour from the person.
17:54 - observations instead of value judgements.
22:15 - how emotional intelligence relates to cybersecurity
30:03 - what is emotional intelligence.
33:07 - we construct emotions with the stories we tell ourselves.
37:57 - many variables impacting emotional intelligence.
44:59 - the benefits of role play for training.
51:11 - protecting yourself and your family from cyber criminals.
57:07 - How to practice empathy.
1:00:54 - type of training Nadja does.
1:04:22 - some marriage advice.
1:05:15 - don't blame others for how you feel.
1:06:42 - hold space so other people can talk.
1:07:19 - connect with Nadja.
You find more detailed show notes with links to references at: https://candourpodcast.com/nadja-el-fertasi/