2:16 - NATO.

6:54 - what NATO looks for in candidates.

10:01 - what is social engineering.

10:30 - how to get a free business class upgrade.

13:28 - can you learn social engineering?

15:53 - separate the behaviour from the person.

17:54 - observations instead of value judgements.

22:15 - how emotional intelligence relates to cybersecurity

30:03 - what is emotional intelligence.

33:07 - we construct emotions with the stories we tell ourselves.

37:57 - many variables impacting emotional intelligence.

44:59 - the benefits of role play for training.

51:11 - protecting yourself and your family from cyber criminals.

57:07 - How to practice empathy.

1:00:54 - type of training Nadja does.

1:04:22 - some marriage advice.

1:05:15 - don't blame others for how you feel.

1:06:42 - hold space so other people can talk.

1:07:19 - connect with Nadja.

You find more detailed show notes with links to references at: https://candourpodcast.com/nadja-el-fertasi/