1:50 - drawn to interpersonal communication because it was so broad.
3:01 - communication applied to organ donation conversations.
4:55 - communication needs to be audience-centred.
6:22 - your audience can have very diverse beliefs and opinions.
7:47 - you are not your audience.
11:24 - how shows like Greys Anatomy shapes perception about organ donation.
15:27 - reading your audience without making assumptions.
20:39 - best way to approach sensitive conversation.
22:03 - perception checking. Did they understand what you said?
23:50 - sharing embarrassing stories to make you more approachable.
26:08 - more ways to do perception checking.
28:26 - different ways to get our point across.
30:28 - value judgements vs observation.
32:52 - importance of emotional intelligence in these conversations.
34:49 - how stories impact organ donations.
37:54 - health communication during COVID.
40:05 - humility vs confidence in communication.
42:48 - What is InnoQuest?
43:50 - Sunday Funday experiences.
49:33 - InnoQuest's impact on how cities are perceived.
51:32 - getting below the surface of the place you are visiting.
53:02 - importance of trying new things.
56:04 - getting in touch with Ashley.
You can find more detailed show notes with links to references at: https://candourpodcast.com/dr-ashley-fico/