How I Hire
How I Hire
Feb 9, 2021
Wendy Collie on Hiring and Empowering Teams at Starbucks and New Seasons Market
Play • 1 hr 3 min

Highlights from our conversation include:

  • Taking Starbucks from relative obscurity to global ubiquity (2:31)
  • Hiring with the customer in mind (5:33)
  • Putting a purposeful philosophy into practice (7:47)
  • The importance of servant leadership (9:08)
  • Lessons from Howard Schultz and other influential leaders at Starbucks (10:16)
  • One key quality Wendy values in leadership (13:07)
  • How she and the Starbucks team scaled hiring as growth exploded (14:33)
  • 5 principles of servant leadership at New Seasons (21:50)
  • Her experience driving growth in a triple bottom line culture (22:43)
  • Why hiring the “whole” person is key to her approach (26:05)
  • How a change to orientation gave hires a thorough understanding of the brand (31:52)
  • Why the sequence of getting to know a candidate matters (33:28)
  • How storytelling benefits the interview process (37:52)
  • How she set expectations and assessed existing teams for their ability to scale (38:51)
  • How New Seasons’ status helped facilitate hiring (43:07)
  • Wendy’s favorite interview questions... (49:23)
  • ...and red flags (50:42)
  • How COVID 19 shaped her approach to building teams at Evergreens (55:48)

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