City of Ottawa: Playing the game of innovation as a team
Play • 26 min

In the public sector, it often takes a spark to ignite innovation but somuch more to keep it burning. In this episode of Shift - we share a great Canadian innovation story about the City of Ottawa, who learned the secret sauce on how to deliver innovation and service excellence to their front line employees and citizens. Live from FWD50 2019, Canada’s digital government conference, we sit down with Kim Ennis, Program Manager from the City of Ottawa to chat about how her team worked with PwC Canada to deliver the magic ingredient - “innovation at the edges”. Kim shares how her team adopted a citizen centric mindset to better understand their staff and citizens and transform the city’s parking experience.

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