Agency on Record
Agency on Record
Aug 20, 2020
When Should Marketing Stop Listening to Sales and Start Owning A Vision?
Play • 43 min
The Customer Experience shouldn't be silo'd into sales, marketing, product, and customer service. It should all be unified within a continuum of digital experiences. It's time for marketing to stop taking orders and start serving the long term vision of the customer's experience at every touchpoint. Mike and Jason just want to press "0" for the operator.
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