#9 Amy Edmondson: Building teams where people feel safe
Play • 1 hr 27 min

Show notes

  • "You don't belong to you, you belong to the universe.", Buckminster Fuller [0:03:00]
  • "You might not be in the best position to know why you're special. It's not up to you to decide if you're good enough to be here. You are." [0:05:16]
  • Amy's first day working for Buckminster Fuller [0:06:38]
  • "Work is a place where you learn and grow"... [0:11:07]
  • Guidance for dealing with anxiety [0:14:06]
  • "I think sometimes a feeling of connectedness is THE most important thing you can have in the workplace." [0:15:30]
  • "It's so much more fun to be curious about someone else and what they bring than to be tense about being found out." [0:16:36]
  • Why did "The Fearless Organization" strike such a chord in the world right now? [0:16:58]
  • Why psychological safety is peaking right now [0:17:40]
  • What is psychological safety, and what is it not? [0:19:19]
  • Psychological safety is a sense of felt permission for candor [0:19:42]
  • Psychological safety is NOT about being nice [0:20:18]
  • "Being nice is code for, 'I'm not going to tell you what I really think.'" [0:20:33]
  • Psychological safety is NOT the goal [0:21:31]
  • What's the relationship between psychological safety & courage? [0:24:37]
  • Psychological safety vs culture fit / belonging [0:27:02]
  • "The job is to deliberately reframe reality so we can be more learning oriented." [0:30:11]
  • What are cognitive frames? [0:30:22]
  • How does Amy create psychological safety in the classroom? [0:31:45]
  • What is a "good" question? [0:32:33]
  • The leaders toolkit for psych safety [0:36:43]
  • How psych safety helped turn around Ford between 2006-2009 [0:37:55]
  • Concern: won't psych safety take too long? [0:43:46]
  • Why is psych safety worth it? What's the ROI? [0:45:07]
  • Parallels to self-compassion [0:47:11]
  • Psych safety & Flow [0:49:26]
  • How do we implement a psychological safety initiative? [0:50:30]
  • Using the work itself as the laboratory for culture change [0:53:02]
  • Common failure patterns? [0:54:03]
  • "A culture of nice can often mask a culture of fear"... [0:55:08]
  • How do you measure psych safety & tell if you have a problem? [0:57:34]
  • How to pulse check if your team has psych safety [0:59:12]
  • Does psych safety differ across intra/extraversion, or personality types? [1:01:59]
  • How does psych safety affect hiring processes? [1:04:52]
  • Everyone is different: how adapt building psych safety to this variety? [1:07:58]
  • What is work for, to you? [1:09:54]
  • What ONE thing would Amy have a leader do to build more psych safety? [1:12:37]
  • What happens when leaders apologize for safety violations? [1:13:37]
  • CONTEXT MATTERS [1:16:05]
  • I'm not the boss, what can I do? [1:25:30]

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