05:47 — Building a robust training program in Mexico
09:51 — Focusing on quality, not speed
12:25 — Matching employee personality with training opportunities
15:15 — Hanging career path posters at every location to inspire growth
20:13 — Reinforcing training over time
23:54 — Treating the supervisor as the customer of the training
32:04 — Making video work instructions to cross language barriers

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